All Project
OverviewBrief & ChallengeOutcome

Developed a digital service enabling local fishers to directly participate in MMO’s Marine Protected Area designation workflows.

Year

2025

Role

Service Designer

Design at

Wicked Acceleration Lab with Monterey Bay Aquarium Research

Design For

UK GOV's Marine Management Organisations

wicked2025

82

stakeholders involved

12

Prototyping experiments

3

Final innovative interventions

Brief & Challenge

This project was developed as part of the Wicked Acceleration Lab, a cross-institutional research initiative between the Royal College of Art (RCA) and Imperial College Business School.

Guided by Dr. Cristóbal García-Herrera and Steve Blank, the module explored how to design solutions and ventures that respond meaningfully to wicked problems, challenges that are deeply interconnected, socially complex, and resistant to linear solutions. Through a combination of systems dynamics, venture design, and policy innovation, we were encouraged to identify root causes, prototype interventions, and work closely with real-world stakeholders.

As part of this process, I worked with the Monterey Bay Aquarium Research Institute (MBARI) to develop a solution proposition for the UK Marine Management Organisation (MMO), ensuring the service and digital components adhered to Government Digital Service (GDS) design principles and standards.

Project Brief

As part of this module, our team was assigned to collaborate with Dr. Gene Massion from the Monterey Bay Aquarium Research Institute (MBARI), a global leader in ocean science and technology.

Our brief was to explore the future of ocean health in the face of escalating ecological pressures. With oceans becoming more acidic, biodiversity declining, and multiple socio-political and economic tensions surfacing across marine systems, we were asked a critical question:

What can we do to safeguard the ocean in the long term?

Rather than focusing solely on technology or conservation, our task was to take a systems approach, uncovering root causes, identifying leverage points, and proposing actionable interventions that reflect both human and ecological needs. This involved field research, systems mapping, stakeholder engagement, and speculative design method

Current Ocean Context

As we began investigating the future of ocean health, our team gravitated toward the topic of fishing, a system deeply entangled in ecological, cultural, and economic dimensions. What began as an environmental inquiry quickly unfolded into a wicked problem, where interventions in one area often triggered unintended consequences in another.

To better understand the full scope of the challenge, we used the STEEPV framework (Social, Technological, Economic, Environmental, Political, and Values-based) to map the forces shaping the fishing system in the UK

From this scan, one pattern stood out:

The most resilient and adaptive initiatives were those where local communities were not just consulted — they were empowered as co-stewards of the ocean, working alongside policy bodies rather than beneath them.

This realisation led us to investigate how community-led ecological knowledge and policy can be meaningfully integrated, forming the foundation for our intervention.

Tension Point

After conducting extensive research, interviews, and fieldwork, one core truth became undeniable:

The way MPAs are currently implemented in the UK often creates more tension than trust.

Marine Protected Areas (MPAs), while designed to safeguard biodiversity, are frequently perceived as top-down restrictions rather than community-driven solutions. This results in a breakdown of legitimacy, especially in tight-knit fishing communities where marine livelihoods are generational.

Key tensions
  • Overfishing is framed as a fisher problem, not a system problem.
    The blame disproportionately falls on fishers, while consumer demand, export policy, and industrial practices are often overlooked.
  • Policy vs. Practice:
    Scientific and policy frameworks define ecological protection, but they rarely align with the lived experience or traditional knowledge of local fishers.
  • Participation ≠ Influence:
    Fishers are often "consulted" without being genuinely heard or empowered, leading to consultation fatigue and a feeling of being tokenised.
  • One-size-fits-all MPAs:
    Uniform policies fail to account for regional nuances, local behaviour, and socio-economic dynamics, especially in diverse areas like the Clyde region.
  • Design Outcome

    Key insights

    This diagram presents a systemic view of the barriers to meaningful engagement in marine planning, not just logistical or financial, but also relational and epistemological. It reinforces that effective marine governance isn’t only about tools or structures, but about trust, fairness, and shared ownership of knowledge.

    Wickedness Assessment

    To better understand the systemic complexity of engaging local fishers in Marine Protected Area (MPA) planning, we conducted a Wicked Problem Analysis, scoring the issue across key dimensions of wickedness. The resulting score of 34/40 confirms this is a highly wicked problem, one that is resistant to simple, linear solutions due to its systemic, political, and social entanglements.

    Final Solution

    After testing early concepts and surfacing core tensions around participation and legitimacy, it became clear that technical fixes alone were insufficient. What was needed was a shift in how relationships, power, and ownership were structured within marine policy.

    Our solution evolved into a three-part service ecosystem, blending relational, experiential, and incentive-based interventions. Together, they form a pathway for coastal communities to actively shape, experience, and benefit from ocean protection.

    Desk to Deck Program

    Desk to Deck is an immersive exchange program where scientists and policymakers join working fishing vessels to learn directly from fishers. It provides real-world exposure to fishing operations, local ecological knowledge, and the practical implications of marine policies.

    Goal:
    To build mutual understanding, trust, and shared operational literacy between fishers and decision-makers — ensuring marine policy is grounded in reality, not abstraction.

    Stakeholder's Job to be Done:

    Fishers

    • Provide policymakers with an accurate understanding of fishing practices.
    • Reduce misunderstandings about gear, effort, and ecological impact.
    • Build trust with scientists and decision-makers through firsthand exposure.

    Scientists

    • Observe fishing activity in its real operational environment to ground scientific assumptions.
    • Understand local ecological knowledge directly from fishers.
    • Capture field observations that inform more accurate assessments.

    Policymakers / MMO

    • Validate whether proposed policies are practical, safe, and enforceable.
    • Understand the operational implications of Marine Protected Areas.
    • Strengthen policy legitimacy through direct engagement with affected communities.

    Desk to Deck's Service Blueprint

    Community Participation Program

    Participation provides accessible ways for coastal communities to engage in marine planning. Through events and online forms, residents can register, attend workshops, and submit ideas or evidence relevant to Marine Protected Areas.

    Goal:

    To broaden participation and ensure diverse communities, including those usually excluded, can shape the designation and management of MPAs.

    Stakeholder's Job to be Done:

    Coastal Residents

    • Contribute local perspectives and lived experience to MPA planning.
    • Access participation opportunities without bureaucratic barriers or travel limitations.

    Fishers

    • Present concerns, evidence, and suggestions in a way that is recorded and visible.
    • Influence policy outcomes that directly affect their livelihoods.

    Community Groups / NGOs

    • Mobilise community voices around marine issues.
    • Provide structured, representative feedback into consultations.

    Policy Analysts

    • Gather diverse inputs to inform balanced MPA recommendations.
    • Synthesise qualitative insights into actionable policy guidance.

    Community Participation Program's Service Blueprint

    Shared Stewardship

    Shared Stewardship is a stewardship and monitoring system that enables fishers and communities to log their pro-marine behaviours, automatically track GPS-based effort, and contribute to shared impact dashboards. Moderators verify submissions, and tokens or badges recognise stewardship contributions.

    Gaol:

    To turn marine protection into a shared, ongoing practice where communities actively demonstrate responsibility, generate evidence, and build long-term trust with regulators.

    Stakeholder's Job to be Done

    Fishers

    • Demonstrate responsible behaviour and stewardship through logged actions.
    • Generate credible evidence of fishing effort and habitat avoidance.
    • Build long-term trust with regulators by contributing verifiable data.

    Coastal Community Members

    • Contribute to marine protection through local actions and ongoing participation.
    • Track individual and collective contributions toward shared marine goals.

    Moderators / Verification Officers

    • Review submitted actions and evidence consistently and fairly.
    • Ensure accuracy and credibility of data used for rewards and dashboards.

    Policymakers

    • Access verified, community-generated data that supports compliance assessments.
    • Understand behavioural patterns and stewardship trends across regions.
    • Make informed adjustments to MPA management based on real evidence.

    Shared Stewardship Program's Service Blueprint


    Policy Blueprint

    To move beyond ideation and into operational relevance, we developed a Policy Blueprint, mapping how each of our three interventions could embed into the official UK Marine Protected Area (MPA) policy cycle.

    Rather than disrupting the system from outside, our goal was to introduce low-friction, high-impact entry points within the existing policy structure. This allowed us to show that “Desk to Deck,” “Hack-A-Boat,” and “Tokens for Stewardship” were not just desirable, but deployable.

    To assess real-world relevance and buy-in, we sought early validation from both community members and institutional actors. Our focus was on gauging:

    • Desirability: Is this something people want?
    • Feasibility: Would they engage or help implement it?
    • Legitimacy: Would it be seen as credible and worth pursuing?

    To transition from concept to implementation, we scoped out a pilot program to test Desk to Deck in a live, real-world setting. This pilot would validate operational logistics, stakeholder dynamics, and impact potential before regional scaling.

    Pilot Goal

    Test the feasibility, usefulness, and perceived legitimacy of Desk to Deck as a trust-building mechanism between fishers, policymakers, and scientists, in an operational marine context.

    Scaling Plan: From Pilot to Policy Tool

    To ensure long-term impact, we developed a plan to scale “Desk to Deck” from a one-off pilot into a sustainable model that can be adopted by coastal communities, NGOs, and government agencies across the UK and beyond.

    Scaling this intervention requires not just replication, but strategic adaptation, ensuring that the program remains locally relevant, logistically feasible, and institutionally supported.

    Reflection

    This project began as a systems challenge, but it evolved into something far more human. Working with communities, scientists, and policymakers around the future of ocean health taught us not just about governance, but about humility, empathy, and the unpredictable nature of wicked problems.

    1. Reframing Without Blame Enables Participation
    Calling it “overfishing” immediately triggered defensiveness. But when we shifted the framing to ecosystem resilience, something shared and hopeful, people were more willing to engage.

    2. Presence Builds Legitimacy
    The most powerful conversations didn’t happen in meetings. They happened on docks, beside fish boxes, and on the deck of fishing vessels. Physical presence created honesty that policy documents never could.

    3. Wicked Problems Require Flexibility, Not Fixed Plans
    We started with a structured workshop idea. But it was the adaptability of our team, responding to trust, resistance, and context, that made the intervention land.

    “Being present changed everything. It wasn’t the tools that shifted trust, it was showing up, listening, and sharing space.”

    Project like this

    Service Design
    Design Research
    Venture Building

    Enhancing experience and operation for personal trainning service

    Enter passwordView this project
    Product Design
    Service Design
    Design Research

    Building resilience through Playground for Children in London Borough of Islington

    Enter passwordView this project
    UX/UI Design
    DesignOps
    Usability

    Design system for True VWORLD's platforms

    Enter passwordView this project
    click